At Altgurl it is our ambition to give you, our valued customer, the best service possible. Our #1 job is to gain your trust and satisfaction.
We have a 3-day return policy, which means you have 3 days after receiving your purchase to make a refund request at which time your request will be access as per our store policies.
This will expedite the refund process and help us give you excellent and prompt service.
What items are not returnable?
As the COVID-19 situation continues to change, we are taking action to better serve you. For your safety the following items are not eligible for return: Intimates, Swim or Sportswear, Face Coverings, Scarves or Facemasks. "One of a kind" limited edition items such as AOP T-shirts are not eligible for return unless defective or damaged. Custom products, special orders, and personalized items cannot be returned. All discounted items are final sale. Please contact us if you have questions or concerns about your order.
Unfortunately, we cannot accept returns or offer refunds on gift cards.
How do I submit a return?
To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, with tags, and in its original packaging. You will also need the electronic receipt or proof of purchase. We accept full returns due to damaged, defective or incorrectly shipped products.
To start a return, please contact us Click Here . When your return is accepted we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at oncrabi@yahoo.com
Refunds
We will notify you once we have received and inspected your emailed request for return, and let you know if the refund was approved. When approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Our relationship with you...
...is our first priority. At Altgurl we understand that good service and trust will build strong relationships with our customers. To do that, communication is key. We want to hear you and help you with your purchase. For enquiries please contact us at oncrabi@yahoo.com
For more detailed information regarding our Refund Exchange Policy Click Here
